Urgent & Unplanned Care
Spectrum has been especially designed to address the challenging requirements of urgent and unplanned care services organisations, usually involving telephone advice and face-to-face consultations in after-hours, multi-location settings.

Spectrum manages all stages of a patient encounter journey, from initial contact right the way through to case closure or onward referral.

Reflecting the nature of urgent and unplanned care services, Spectrum extends well beyond core clinical features to include sophisticated functionality for healthcare contact centre management and mobile doctor management. Spectrum also addresses enterprise operational requirements, including advanced reporting, audit and quality assurance, and staffing and revenue management.

As a fully Cloud-based and mobile-enabled system, Spectrum enables provider organisations to flexibly organise staff to collaboratively work from multiple sites, regardless of location. And, when required, the provision of care can be delivered in a patient’s home with full real-time reporting and support.

Through integration with national healthcare record repositories and third party clinical systems, and by supporting real-time interoperability with EMS and other care services organisations, Spectrum has been further designed to support the continuity of patient care across multiple healthcare providers.

Spectrum Functionality
  • Full contact centre management
  • Inbound electronic referrals
  • Clinical decision support (triage)
  • Appointments management
  • Case prioritisation and monitoring
  • Waiting room management
  • Clinical consultation record
  • Prescribing and medicines management
  • Directory of Services
  • Mobile doctor management
  • Post-consultation messaging and referrals
  • Clinical and quality assurance audit
  • Billing and revenue management
  • Roster and credentialing management
  • Wages and expenses management
  • Messaging and communications management
  • Complex reporting and business analytics
Spectrum Features
  • Highly configurable workflows
  • Customisable screen layouts
  • Modular, adaptable functionality
  • Cloud-based, accessible from anywhere
  • Fully mobile-enabled
  • Hardware and OS agnostic
  • Extensive GIS features
  • Integrates with standards-based third-party systems
  • Highly scalable
  • Highly secure
  • Highly intuitive and user friendly
  • Easy to deploy
  • Flexible cost of ownership